TERMS & CONDITIONS
1. About Us
This website www.trucksandtrolleys.co.uk is owned and operated by : –
Jaydee Living Ltd
Registered in England and Wales: 05895231
VAT Number: GB977736161
Tel: 01684 252212
If you need to contact us please use the details above.
2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order and checked whether everything is correct, from pricing and whether the item is available you will then receive a confirmation e-mail.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Some goods may be pictured assembled, but will need assembly by yourself.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01684 252212
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering unless you select the option to pay via Bacs/Cheque/Telephone. In these circumstances we will call you to confirm how you would like to pay, please contact us at firstname.lastname@example.org for more information.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Maestro, Mastercard, American Express or PayPal. All card payments are taken by Sagepay.
3.5 Promotional prices only apply during the period stated and are subject to change at any time.
3.6 All prices quoted on our website are in UK pounds and exclude Value Added Tax (VAT) at the current rate. The full breakdown of VAT is available in the view basket stage and on the checkout page.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. Please call us on 01684 252212 if you need to make any changes as soon as possible, a lot of the items are made to order and can not be altered once the product is in the manufacturing stage.
3.8 Once your order is complete goods will be delivered within the specified time it states on the product listing.
4. Delivery & Carriage Charges
4.1 Orders will be processed the same day if the order has been received before 3pm, orders after this time will be processed the following day, the lead time for deliveries is stated within each product listing.
4.2 Your order may arrive in more than one delivery, but typically we will try to group them into one unless we notify you otherwise.
4.4 We can deliver our products anywhere in mainland Great Britain for free of charge. Unfortunately delivery to the Channel Islands or the Highlands/Islands of Scotland, Ireland and other Islands are chargeable and will need to be booked with the office. We will only ever charge you the actual cost price from the courier.
4.5 We will deliver the goods to the premises you specify on your order. You must be at in to accept delivery of your order. Delivery is normally between 9:00am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Most of our products are large and can vary in weight, please bare this in mind if specific instructions are needed.
4.7 Disposal of packing materials is your responsibility.
4.8 After a failed delivery attempt (or if you are not at home for an agreed delivery), if arriving by pallet the goods will be sent back to the depot and will incur a re-delivery charge, if smaller items are sent a courier the delivery driver will leave a calling card and you must call them within 2 days or the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.14 Free delivery is available on all orders to mainland UK with additional carriage costs for Ireland, Isles and Highlands.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
5.2 You can cancel your contract at any time up until the item is in the manufacturing stage, please contact us as soon as possible if a cancellation is needed.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 When the item is delivered and you find the product to be faulty, please let us know and return to us unused and with the original packaging for either a replacement or a full refund.
5.5 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.
5.6 We will refund all monies paid to us by you including any postage / carriage within 7 days of product receipt, less any costs due under this contract.
5.7 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
5.8 Trucks and Trolleys has the right to cancel any order up to the point of delivery, if we do this you will be contacted directly and refunded the payment.
5.9 Effects of cancellation : –
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
5.10 If you would wise to cancel your items please use the form below, either by sending us a letter or dropping us an e-mail at email@example.com
Unit 5d Ashchurch Business Center
I / We[*] hereby give notice that I / We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*], Ordered on [*] / received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper). Date [*] Delete as appropriate.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or by phone providing details of the problem. Its helpful if you can provide us with a photo of the problem as this normally saves you having to return the goods for inspection. Just a photo taken with a camera phone and emailed will be fine. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. Certain products if stated have been given a manufacturers guarantee, however this warranty is only valid if there is a fault through defect, not through misuse or wear and tear.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be processed until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
We will price match any UK based competitor within 7 days after purchase, on a ‘like for like’ basis (your total quotation price), taking all charges into account and available for dispatch/delivery on the same terms as ours, furthermore we will beat their price by 5% of the difference. To make a price match claim, please forward us a detailed quotation from our competitor to our e-mail firstname.lastname@example.org
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made within 2 days of delivery.
WEBSITE DISCLAIMER for www.trucksandtrolleys.co.uk
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. USE OF WEBSITE
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. VISITOR CONDUCT
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. EXCLUSION OF LIABILITY
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.